Terms and conditions page | 10 Steps To Resilience

10 Steps to Resilience

Terms & Conditions, Privacy Policy, Cookie Policy and Licence Agreement

Effective Date: 08/07/2026

By accessing this website and purchasing any digital products from 10 Steps to Resilience, you agree to the following Terms & Conditions.

1. Digital Products

All products sold through the 10 Steps to Resilience website are digital downloads unless otherwise stated.

No physical products will be shipped.

Access to digital resources will only be provided once payment has been received in full.

2. Payments

All prices are shown in GBP (£).

Payment must be made in full before resources become available for download.

We reserve the right to change our prices at any time without prior notice.

3. Refund Policy

As our products are digital downloads that become immediately accessible after purchase, all sales are final.

Once a digital resource has been downloaded or made available, no refunds, exchanges or cancellations will be offered, except where required by applicable consumer law.

Please ensure you read each product description carefully before purchasing.

4. Copyright and Intellectual Property

All resources, workbooks, presentations, worksheets, graphics, illustrations, logos, branding, videos, downloads and written content remain the exclusive intellectual property of 10 Steps to Resilience and are protected by UK copyright law.

Purchasing a resource does not transfer ownership of the copyright.

You may not:

• Photocopy resources for distribution beyond your own permitted use.

• Share digital files with colleagues, friends, family members, schools or organisations.

• Email purchased resources to others.

• Upload resources to websites, cloud storage, shared drives, social media or file-sharing platforms.

• Modify, reproduce or adapt resources for resale or redistribution.

• Remove copyright notices or branding.

• Sell, sublicense or commercially exploit any part of our resources.

• Claim any part of the resources as your own work.

If additional individuals, schools, settings or organisations wish to use our resources, they must purchase their own licence or resource bundle.

Unauthorised copying, photocopying, sharing or distribution of our resources is a breach of copyright law and these Terms & Conditions. We reserve the right to take appropriate action to protect our intellectual property.

5. Licence Agreement

Unless otherwise stated, every purchase includes a single-user licence.

This licence allows the purchaser to:

• Download the resource.

• Print copies for their own personal use.

• Use the resource within their own classroom or direct professional practice where appropriate.

This licence does not permit:

• Sharing the digital files with others.

• Using the resource across multiple organisations under one purchase.

• Uploading resources to shared drives accessible by people who have not purchased a licence.

• Reselling, redistributing or altering resources for commercial use.

Schools or organisations wishing to use resources across multiple staff members should purchase the appropriate number of licences.

6. Educational Purpose

Our resources are designed to support parents, carers, teachers and professionals in developing resilience and emotional wellbeing in young people.

They are educational resources only and are not intended to replace medical, psychological, therapeutic or legal advice.

7. Website Availability

We aim to keep our website available at all times.

However, we cannot guarantee uninterrupted access due to maintenance, technical faults or circumstances beyond our control.

8. Limitation of Liability

While every effort is made to ensure our resources are accurate and up to date, 10 Steps to Resilience accepts no liability for any direct or indirect loss arising from the use of our resources or website.

Users remain responsible for how resources are implemented.

9. Changes to These Terms

We reserve the right to amend these Terms & Conditions at any time.

Any updates will be published on this page and become effective immediately.

10 Steps to Resilience is committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect:

• Name

• Email address

• Billing address

• Purchase history

• Messages you send us

• Marketing preferences

Payment information is processed securely through our payment provider.

We do not store your payment card details.

How We Use Your Information

Your information is used to:

• Process purchases

• Deliver digital downloads

• Provide customer support

• Respond to enquiries

• Improve our services

• Meet legal obligations

• Send newsletters or marketing emails where you have provided consent

Lawful Basis for Processing

Under UK GDPR we process personal data because:

• It is necessary to fulfil your purchase contract.

• We have a legal obligation to keep certain records.

• We have a legitimate interest in running our business.

• You have provided consent for marketing communications.

Marketing Emails

If you choose to join our mailing list, we may occasionally send:

• New resource releases

• Parent workshop updates

• Professional development opportunities

• Parenting tips

• News from 10 Steps to Resilience

You may unsubscribe at any time using the unsubscribe link within our emails or by contacting us directly.

We will never sell, rent or share your personal information with third parties for marketing purposes.

Your Rights

Under UK GDPR you have the right to:

• Access your personal data.

• Correct inaccurate information.

• Request deletion of your information where appropriate.

• Restrict processing.

• Object to processing.

• Withdraw consent for marketing.

• Request data portability where applicable.

If you have concerns about how your data is handled, you may contact us in the first instance. If you remain dissatisfied, you may have the right to complain to the UK's independent data protection regulator.

Data Retention

We only keep personal information for as long as necessary to fulfil the purposes for which it was collected or as required by law.

Data Security

We use appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure.

Although we take reasonable precautions, no online system can ever be completely secure.

Cookie Policy

Our website uses cookies to improve your browsing experience.

Cookies are small text files stored on your device.

We may use cookies to:

• Remember your preferences.

• Improve website performance.

• Analyse website traffic.

• Support secure logins where applicable.

• Improve user experience.

Some third-party services (such as payment providers or website analytics) may also place cookies on your device.

Where required by law, we will ask for your consent before placing non-essential cookies.

You can manage or disable cookies through your browser settings, although some parts of the website may not function correctly if cookies are disabled.

Consent

By:

• Visiting our website;

• Purchasing our resources;

• Contacting us;

• Joining our mailing list; or

• Accepting cookies where required,

you consent to the collection and use of your information as described within this Privacy Policy.

You may withdraw your consent for marketing communications at any time.

If you have any questions regarding these Terms & Conditions, Privacy Policy, Cookie Policy or your personal information, please contact:

10 Steps to Resilience

Email: 10stepstoresilience@gmail.com

Last Updated: 08/07/26